Camera-Ready: Video Call Etiquette Every Virtual Assistant Needs in 2026
5 video call etiquette tips every virtual assistant needs to make a great impression, every time.
06 Aug 2026 • 5 min read
VA 101 Blog
Educational VA guides and impact stories.
So You Want to Be a Virtual Assistant? Here's What It Actually Takes in 2026
Thinking about virtual assistant positions? Discover the real skills (beyond software know-how) that help VAs stand out and get hired in 2026.
28 Jul 2026 • 5 min read
VA 101 
Speak Up: Why clear communication and accountability are top skills for VAs in 2026
Life happens. What matters is how you communicate. Learn the interpersonal skills every virtual assistant needs to build lasting client trust.
27 Jul 2026 • 8 min read
VA 101 
The Kindness Economy: Why Good Business Means Taking Care of People, Not Just Profits
Why SME owners in Malaysia are going beyond salaries to support employees' groceries, health, and family needs.
24 Jul 2026 • 5 min read
Leadership 
How to Write an Invoice: A Freelancer's Guide to Getting Paid (Without the Headache)
New to freelancing in Malaysia? Learn how to write an invoice, avoid late payments, and find a free invoice template that works for you.
16 Jul 2026 • 5 min read
VA 101 
Cruel vs Kind Female Leadership (And Is There a Middle Ground?)
Is empathy a weakness in leadership, or its biggest advantage? Heartworks Solutions founder Fiona Tan unpacks kind leadership.
03 Jul 2026 • 7 min read
Leadership 
7 Ideal Coworking Spaces in KL & the Klang Valley for the Everyday Remote Worker
Looking for budget-friendly coworking spaces in KL or the Klang Valley? Discover 7 affordable options perfect for freelancers, gig workers, and remote VAs.
03 Jul 2026 • 7 min read
VA 101 
Starting a Business in Malaysia? Here's What You Need to Know About SSM Registration
New to entrepreneurship in Malaysia? Learn the difference between Sole Proprietorship, Partnership, LLP and Sdn Bhd registration with SSM, explained simply.
02 Jul 2026 • 8 min read
VA 101 
“Heartworks Changed My Life”: Sharon’s Story
Heartworks Solution virtual assistant, Sharon, shares how this virtual assistance agency has impacted her life as a dialysis patient
02 Jul 2026 • 5 min read
Team Spotlight 
Virtual Assistants in the Age of AI: Work Smarter, Not Just Harder
Heartworks Solutions explores the tools Malaysian virtual assistants are using to work smarter in 2026 — from Perplexity and Claude to Canva and TurboScribe.
22 May 2026 • 5 min read
VA 101 
When Life Doesn't Go According to Plan: Jennie's Story
Jennie lost her income, her savings, and nearly her hope. Read how Heartworks Solutions stepped in with flexible VA work and much more when it mattered most.
22 May 2026 • 4 min read
Team Spotlight 
Why Hire a Malaysian Virtual Assistant?
Why savvy business owners are hiring Malaysian virtual assistants in 2026, and how Heartworks makes it easy to get started.
22 May 2026 • 6 min read
VA 101 
Losing her job was the push this M'sian needed to start her own virtual assistant agency
How Fiona Tan turned personal adversity into Heartworks, a VA agency that serves both clients and single mothers.
10 Jan 2024 • 8 min read
Founder Story